Terms and Conditions
A 50% non-refundable deposit is required before production begins on any new order. The remaining 50% balance must be paid in full prior to shipment or pickup of the completed order. Orders will not be released, shipped, or delivered until the invoice balance has been paid in full. Customers agree to pay all invoices by the due date listed on the invoice. Any unpaid invoices will incur a late fee of $100 per day for each day the balance remains unpaid after the due date.
Pricing for printing services per yard, as well as hourly rates for graphic design, computer time, setup, and labor, are subject to change at any time without prior notice. Standard and rush production turnaround times, along with any associated rush fees, are estimates only and may change depending on order volume, production scheduling, equipment availability, material availability, or other operational factors.
All purchase orders, approved estimates, and confirmed invoices constitute a legally binding agreement between the customer and the company. Failure to remit payment after reasonable attempts to collect will result in the account being referred to a third-party collections agency. The customer agrees to be responsible for all collection costs, legal fees, court costs, and administrative expenses incurred in the process of collecting outstanding balances.
Returned checks or credit card chargebacks will result in a $150 administrative fee, which will be added to the outstanding invoice in addition to any late fees already accrued. Initiating a chargeback without first attempting to resolve the matter directly with our company may be considered a breach of this agreement and may result in additional legal action.
Completed orders that remain unpaid and cannot be shipped or picked up due to non-payment may be subject to a storage fee of $25 per day after three (3) documented attempts have been made to collect payment. Orders that remain unpaid for 30 days or more may be considered abandoned, and the company reserves the right to resell, recycle, dispose of, or otherwise liquidate the goods in order to recover production and storage costs.
Customers must notify us of any issues, defects, or concerns regarding products or services within three (3) business days of receiving the order. After this period, all goods will be considered accepted and satisfactory. Any resolution offered will be determined solely at our discretion. The company reserves the right to repair, reprint, replace, or issue partial credit where appropriate.
Due to the nature of textile printing and fabric production, results may vary depending on fabric composition, fabric preparation, surface texture, stretch, coating, dye lot variations, humidity, temperature, and other factors beyond our control. Color variations, saturation differences, shadowing, banding, ghosting, or slight registration inconsistencies may occur as a natural part of the printing process. While we strive for the highest quality results, perfect color accuracy and print consistency cannot be guaranteed.
Dark saturated colors, solid black areas, heavy ink coverage, gradients, and white artwork may increase the likelihood of shadowing, ghosting, or variation during printing. These outcomes are inherent to the printing process and are not considered defects.
All customer artwork is printed as provided unless graphic design services are requested and approved prior to production. The customer is solely responsible for ensuring that all files are properly formatted, sized, and prepared for print. If specific color matching (such as Pantone or exact color targets) is required, those requirements must be clearly communicated before the order is placed. Without written instructions, files will be printed as submitted and no color accuracy guarantees are implied.
Proof Approval and File Responsibility
When proofs, mockups, or digital previews are provided, the customer is responsible for carefully reviewing and approving all details including layout, dimensions, colors, spelling, artwork placement, and overall design. Once approval is given, the order will proceed to production and the company will not be responsible for errors that were present in the approved proof. If no proof is requested or provided, files will be printed as submitted by the customer.
Over/Under Production Allowance
Due to the nature of large-format and textile printing processes, final production quantities may vary slightly from the ordered amount. The customer agrees to accept an overrun or underrun of up to 10% of the total ordered quantity. Customers will be invoiced for the actual amount produced and delivered.
Sample Prints and Strike-Offs
Sample prints or strike-offs may be requested prior to production and are subject to a $250 fee per design. Samples are recommended when precise color expectations, artwork behavior, or fabric compatibility must be verified before full production.
Customer-Supplied Materials
Printing on customer-supplied fabric or materials is done entirely at the customer’s risk. We cannot guarantee print quality, ink adhesion, color consistency, shrinkage behavior, coating compatibility, or overall performance when materials are not sourced through our company. The company is not responsible for damage, misprints, or loss of customer-supplied materials during the printing process. For best results, we strongly recommend using fabric supplied by us or through our approved vendors.
Production Delays
Production schedules and turnaround times may be affected by machine maintenance, supply shortages, file corrections, artwork approvals, weather conditions, shipping delays, power outages, or other circumstances beyond our control. The company is not liable for delays resulting from such events.
Limitation of Liability
Under no circumstances shall the company be liable for indirect, incidental, consequential, or loss-of-profit damages related to any order. In all cases, the company’s liability is limited to the amount paid for the specific portion of the order in dispute.
Intellectual Property and Copyright
By submitting artwork, designs, logos, or graphics for printing, the customer represents and warrants that they own the rights or have obtained permission to reproduce the submitted materials. The customer agrees to indemnify and hold the company harmless from any claims, damages, or legal actions arising from the unauthorized use of copyrighted or trademarked materials.
We reserve the right to refuse service, cancel orders, or decline projects at our sole discretion.
By placing an order, submitting payment, approving an estimate, or providing a purchase order, the customer acknowledges and agrees to all terms and conditions stated above.